When a problem arises, corrective actions take place to solve the problem. In order for corrective action to be positive, it must take place at the “root cause.” Too often that does not happen and the problem recurs.

There are techniques for determining the root cause of a problem. The proper choice and application of those techniques will assure that problems, once solved, do not recur.

This seminar will expose you to techniques for solving problems at the root cause; the selection of the proper technique for the problem to be solved, and the analysis of data that will measure the effectiveness of the actions taken.

1. Analysis of Root Cause
   • Brainstorming
   • Affinity Diagrams
   • Fishbone Analysis
   • The Five Whys
   • Fault Tree Analysis
2. Sources of Data
   • Pareto Charts
   • Flow Charts
   • Histograms
   • Run Charts

Suggested audience: COO, operations managers and directors, production and assembly supervisors, process engineers and managers, quality engineers and managers, design engineers and managers