| The current
wisdom about quality management systems is to concentrate on processes
rather than individual activities. The methodology for accomplishing
that is called process mapping. You identify the steps of a
process, making sure the path from beginning to end is clear, concise
and unambiguous. Then you can prepare the procedures and work instructions
for accomplishing the steps along the path. You are confident that
all the important points are covered and that unnecessary or ambiguous
steps are removed.
Develop your skills for preparing sound documentation through:
- Brainstorming and planning
- Defining process flow
- Identifying non-value-added operations
- Removing superfluous operations and convolutions in the operation.
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